HELP CENTRE · FREQUENTLY ASKED QUESTIONS

98pk FAQ — Every Question Answered, Clearly

Whether you're brand new to 98pk or a regular player with a specific question about withdrawals, bonuses, or cricket betting, this FAQ has you covered. We've compiled answers to everything Pakistani players actually ask — no filler, no runaround.

60+ Questions Covered Updated Regularly Live Chat for Anything Else
60+
FAQ Answers
8
Topic Categories
24/7
Live Support
<5m
Avg Support Reply
98pk
Account & Registration

Registering at 98pk is free and takes under 2 minutes. Go to 98pk.biz/register, fill in your full name, date of birth, Pakistani mobile number, email address, and city. Choose a username and password, agree to the Terms and Conditions, and submit. An OTP will be sent to your mobile to verify your account. Once verified, your account is active and you can make your first deposit to claim your welcome bonus. One account per person — duplicate accounts are closed without notice.

The minimum age to register and play at 98pk is 18 years old. This is a firm rule with no exceptions. Age verification is part of the registration process and is checked again during KYC. Any account found to have been opened by someone under 18 is immediately closed and any balance is forfeited. If you are under 18, please do not attempt to register — 98pk actively enforces this requirement.

Yes. 98pk requires identity verification (KYC) before processing withdrawals above a certain threshold. KYC typically requires a copy of your Pakistani CNIC (both sides) and a selfie holding the document. The process is handled securely and all documents are stored with encryption. KYC protects you — it prevents anyone else from withdrawing money from your account. Most KYC verifications are completed within 24 hours of submission.

The fastest way is to use OTP login on the login page. Switch to the "OTP Login" tab, enter your registered Pakistani mobile number, and a 6-digit code is sent to your phone. Enter it to sign in without a password. Once inside your account, update your password under Account Settings. If you no longer have access to your registered mobile number, email support@98pk.biz from your registered email address and we'll verify your identity and restore access.

Yes, you can close your 98pk account at any time by contacting our support team at support@98pk.biz. Account closures are processed within 5 business days. Your remaining balance will be returned to your registered payment method before closure. If you're considering closure because of gaming concerns, we'd encourage you to first try self-exclusion — see the Responsible Gaming page for details. Self-exclusion pauses your gaming access without closing the account, which may be more appropriate.

No. 98pk enforces a strict one-account-per-person policy. Each player may hold exactly one account at any time. Operating multiple accounts — whether under different names, email addresses, mobile numbers, or devices — is a violation of our Terms and Conditions. All duplicate accounts will be closed immediately, balances forfeited, and the device and IP address banned. This policy exists to protect the fairness of the bonus system and the integrity of the platform for all players.
Deposits

98pk supports all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer, and Visa/Mastercard bank cards. All transactions are in Pakistani Rupees (PKR). Deposits via Easypaisa and JazzCash are typically confirmed within 30 seconds. IBFT bank transfers can take up to a few hours depending on your bank. There are no deposit fees charged by 98pk — your bank or wallet provider may charge their own transfer fees.

The minimum deposit at 98pk is Rs 500. This is enough to activate the welcome bonus, access all casino games, and place bets on cricket and sports markets. There is no requirement to deposit a large amount to get started — Rs 500 opens everything up. The maximum single deposit is Rs 5,00,000. For the welcome bonus to be credited, your first deposit must meet the minimum of Rs 500.

Easypaisa and JazzCash deposits usually appear within 30–60 seconds. IBFT bank transfers can take up to a few hours. If more than 2 hours have passed and your deposit still hasn't been credited, contact our support team via live chat or at support@98pk.biz with your transaction reference number (the one sent by Easypaisa, JazzCash, or your bank). Our team can trace the payment and credit it manually within minutes of confirmation. Always keep your payment receipt or SMS confirmation until the deposit is visible in your account.

No. 98pk only accepts deposits from payment accounts registered in the same name as your 98pk account. Third-party deposits — from a family member, friend, or anyone else — are not accepted and will be returned to the sender. This is a firm anti-money-laundering requirement. If a third-party deposit is received, it will be held pending verification and then returned. Your account may also be temporarily reviewed. Always use your own Easypaisa, JazzCash, or bank account to deposit.
Withdrawals

Easypaisa and JazzCash withdrawals are processed within 5 minutes of approval in most cases. Bank IBFT withdrawals typically arrive within 1 business day. Withdrawals are reviewed by our payments team before processing, which can add 15–30 minutes during busy periods. Withdrawals requested on weekends or public holidays may take slightly longer. All withdrawal requests are processed within a maximum of 24 hours from submission.

The minimum withdrawal at 98pk is Rs 1,000. There is no maximum on a single withdrawal, though very large withdrawals may be subject to additional verification steps in line with our KYC requirements. You can only withdraw to a payment method registered in your own name — the same name on your 98pk account and CNIC.

Withdrawals are declined for a few common reasons: incomplete KYC verification (your identity hasn't been fully verified yet), outstanding wagering requirements on bonus funds that haven't been met, attempting to withdraw to a third-party account, or a mismatch between the name on your payment account and your 98pk account. If your withdrawal is declined, you'll receive an email explaining the reason. Contact our support team if you're unsure — we'll explain exactly what needs to be resolved.

Bonus funds at 98pk — including welcome bonus credits — carry wagering requirements that must be met before the bonus (and winnings generated from it) can be withdrawn. The standard wagering requirement is 30x the bonus amount on qualifying bets at odds of 1.50 or higher. Once the wagering requirement is fully met, your bonus balance converts to real money and can be withdrawn without restriction. You can track your wagering progress in the Bonuses section of your account.
Bonuses & Promotions

After registering at 98pk, your first deposit is matched 100% up to a maximum of Rs 50,000. You don't need a promo code — it's automatic. Deposit Rs 5,000 and you'll have Rs 10,000 to play with. Deposit Rs 50,000 and you'll have Rs 1,00,000. The bonus is credited to your account within minutes of your deposit being confirmed. A 30x wagering requirement applies on the bonus amount before it can be withdrawn. The bonus must be used within 30 days.

Yes — 98pk runs regular promotions for active players throughout the year. These include weekly reload bonuses, free bet credits on PSL fixtures, cashback on net losses during specified periods, and VIP-tier exclusive offers that scale with your loyalty level. During PSL season, 98pk typically runs special cricket betting promotions with enhanced odds, bet insurance, and accumulator bonuses. Log in to your account to see all current offers available specifically to you — they're personalised based on your activity and VIP tier.

A wagering requirement (also called a rollover or playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the requirement before you can withdraw bonus-related funds. For example, if you receive a Rs 5,000 bonus with a 30x requirement, you need to place a total of Rs 1,50,000 in qualifying bets before withdrawal. Qualifying bets are sports bets at odds of 1.50 or higher, and any casino game except live table games. You can check your wagering progress in real time in your account under Bonuses.

During the registration process at 98pk, there is a "Promo Code" field on Step 2 (the Security step). Enter your promo or referral code there before submitting the form. The code is applied automatically and you'll see the associated bonus in your account after your first qualifying deposit. If you forgot to enter a code during registration, contact our support team within 24 hours and they can apply it retroactively in most cases. If you don't have a code, leave the field blank — the standard welcome bonus applies automatically.
Sports & PSL Betting

98pk covers every PSL match with a comprehensive range of markets: match winner, series winner, top run-scorer, top wicket-taker, over/under total runs, individual over totals, method of first dismissal, player performance props, live in-play markets, and many more. During PSL season, 98pk typically offers 30+ markets per match. Live in-play betting updates delivery by delivery so you can bet on outcomes as the match unfolds. Visit the PSL Betting page for full details.

Yes — live in-play betting is one of the most popular features at 98pk. You can place bets on cricket, football, tennis, and other sports during the match, with odds updating in real time based on what's happening on the field. In cricket, you can bet delivery by delivery, over by over, or on session outcomes. Log in to the Sports Betting or PSL Betting section during any live match to see all available in-play markets. A stable internet connection is recommended for the best experience.

If a match is abandoned, cancelled, or postponed before the minimum number of deliveries or overs required for settlement, the bet is voided and your stake is returned to your account in full. For matches that start but are affected by rain or interruption, 98pk follows the official result as declared by the governing body — if the match reaches a result via DLS method, bets are settled on that result. Void bets are processed automatically and usually appear in your account within 30 minutes of the decision.

Yes — 98pk offers cash-out on selected markets for eligible bets. When cash-out is available on one of your open bets, a "Cash Out" button appears in your My Bets section showing the current value. You can accept partial or full cash-out at any time while the market is open. The cash-out value fluctuates based on the current live odds. Cash-out is available on cricket, football, and a selection of other sports. Not all markets or bet types are eligible — eligibility is shown when you place the bet.
Casino & Games

98pk offers 500+ casino games across multiple categories. Live dealer tables include Roulette, Blackjack, Baccarat, and Dragon Tiger — all streamed in HD with real dealers. Indian subcontinent favourites including Andar Bahar and Teen Patti are available in both standard and live formats. There's a large video slots library, video poker, and a dedicated poker section. All games are available 24/7. Visit the Online Casino, Andar Bahar, Poker, and Card Games pages for more details.

Casino game minimum stakes vary by game and table. Most slot games start from Rs 20–100 per spin. Live dealer Roulette and Blackjack tables start from Rs 100 per round. Andar Bahar and Teen Patti tables start from Rs 50 per round. High-roller tables are available for VIP players with higher limits. The table limits are always displayed before you join a game so you know exactly what the minimum and maximum bets are before playing.

All casino games at 98pk are certified by independent testing laboratories and use a certified Random Number Generator (RNG) to ensure completely fair outcomes on every round. Return to Player (RTP) percentages are published for every game and are visible in the game information section. Most slots at 98pk have RTPs between 95% and 97%. Live table games (Roulette, Blackjack) follow standard house-edge mathematics that are publicly documented. 98pk does not alter RTP settings — the published figures are what you get.

Most slot games at 98pk have a demo mode that lets you play with virtual credits and no real money involved. This is a great way to learn a new game's mechanics and features before committing real rupees. Live dealer games (Roulette, Blackjack, Andar Bahar) are real-money only since they involve live dealers and active tables. Demo mode is available once you're logged in — look for the "Try Free" option on compatible games in the casino lobby.
VIP Club

Every registered 98pk player is automatically enrolled in the VIP Club from day one. You earn loyalty points on every bet placed — both sports betting and casino. As your points accumulate, you advance through five tiers: Bronze, Silver, Gold, Platinum, and Elite. Higher tiers unlock increasingly valuable benefits: higher cashback percentages, raised deposit and withdrawal limits, exclusive weekly bonuses, a dedicated account manager, and priority processing on withdrawals. Check your current tier and points balance in the VIP section of your account, or visit the VIP Club page for full tier details.

VIP cashback at 98pk is calculated on net losses over a defined period — typically weekly. The cashback percentage increases with each VIP tier. Bronze members receive a base cashback rate; Silver and above receive progressively higher returns. Elite VIP members receive the maximum cashback rate available on the platform. Cashback is credited automatically to your account at the end of each cashback period and is subject to a reduced wagering requirement compared to standard bonuses. Full cashback rates for each tier are detailed on the VIP Club page.

Yes — from Gold tier upwards, 98pk VIP members are assigned a dedicated account manager. Your account manager is a real person — not a bot — who knows your account, your preferences, and can help with anything from bonus offers to expedited withdrawals. They're available during extended hours and can be reached directly via a private contact method provided when you reach Gold tier. Elite VIP members have priority access 24/7.
Responsible Gaming

Log in to your 98pk account, go to Account Settings, and select the Responsible Gaming tab. You can set daily, weekly, and monthly deposit limits here — any amount you choose. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour cooling-off period before it activates, giving you time to reconsider. No contact with support is needed — you can manage all responsible gaming tools yourself, directly in your account settings.

Self-exclusion can be activated from Account Settings → Responsible Gaming. Choose an exclusion period between 1 week and permanent. Self-exclusion takes effect within 24 hours. During exclusion, all access to betting and casino features is blocked, and all promotional communications are stopped immediately. The exclusion cannot be reversed before the chosen period ends — this is intentional. If you need help with this or prefer to do it via support, email support@98pk.biz with the subject "Self-Exclusion Request". See the Responsible Gaming page for full details.

If you're concerned about your gambling habits, the most important thing is to act on that feeling now rather than later. At 98pk, you can immediately set deposit limits, activate a cooling-off period (pause your account for up to 30 days), or request self-exclusion — all through your account settings. You can also contact our support team at support@98pk.biz and we'll help you set up any protection you need, with full confidentiality. There's no judgement from our side — protecting players is something we take seriously. Visit the Responsible Gaming page for a full guide to all available tools.

A cooling-off period is a short, temporary break from gaming — between 24 hours and 30 days. During a cooling-off period, your account remains open, your balance is safe, but betting and casino features are suspended. No promotional communications are sent during this time. Self-exclusion is a longer, more formal break — between 1 week and permanent — and cannot be reversed during the chosen period. A cooling-off period is designed for players who want a short pause but don't want to commit to a longer exclusion. Self-exclusion is for players who need a firm, enforced break.
No matching questions found
Try a different search term, or contact our support team at support@98pk.biz for a direct answer.
98pk
Support

Can't Find Your Answer? We're Here 24/7

This FAQ covers the most common questions Pakistani players ask about 98pk — but it doesn't cover everything. If your question isn't answered here, our support team is available around the clock via live chat (inside your account dashboard) and email at support@98pk.biz.

Average response time on live chat is under 5 minutes. Email responses typically arrive within 2–4 hours. For urgent matters — account access issues, missing deposits, withdrawal problems — live chat gets you the fastest resolution. Every conversation with our support team is confidential.

Live Chat
Available in your account 24/7. <5 min response.
Email Support
support@98pk.biz · Reply within 2–4 hrs
Why Choose 98pk

Six Things That Make 98pk Different in Pakistan

Players often discover 98pk through a recommendation — and once they're on the platform, they stay. Here's what keeps Pakistani players coming back.

Built for Pakistani Mobile Users

98pk is fully optimised for mobile browsers on Android and iOS. The betting interface, casino lobby, deposit flow, and account settings all work perfectly on a phone — because that's how most players in Pakistan access the internet.

All Transactions in PKR

Your entire 98pk account runs in Pakistani Rupees. Deposit in PKR, bet in PKR, win in PKR, withdraw in PKR. No currency conversion, no hidden exchange rate charges, no confusion about what your balance actually means in real money.

Deepest Cricket Betting Markets

Pakistan is a cricket-mad country, and 98pk reflects that. PSL betting at 98pk goes deeper than any competitor — 30+ markets per match, live in-play updates delivery by delivery, enhanced odds on major fixtures, and specialist PSL promotions throughout the season.

Withdrawals in Under 5 Minutes

98pk processes Easypaisa and JazzCash withdrawals faster than any platform in Pakistan. Submit a withdrawal, and your money is typically in your mobile wallet within 5 minutes. No waiting 3 days, no "under review" delays that last a week.

Genuine Responsible Gaming Tools

98pk's responsible gaming tools — deposit limits, loss limits, cooling-off, self-exclusion — are real tools that actually work, not a compliance box-tick. If you need to set a limit or take a break, the process is simple, immediate, and supported without any attempt to talk you out of it.

Pakistani Support Team

The 98pk support team understands local context — payment methods, cricket culture, regional nuances. When you contact us, you're not talking to a generic overseas call centre. You're talking to people who understand exactly what Pakistani players need.

New Players

Still Deciding? Register at 98pk in 2 Minutes

If you don't have a 98pk account yet, registering is free and takes under 2 minutes. You need a Pakistani mobile number, an email address, and to be at least 18 years old. That's it. Your welcome bonus — 100% up to Rs 50,000 — is credited automatically on your first deposit of Rs 500 or more.

Thousands of Pakistani players register at 98pk every month, drawn by the deepest PSL betting markets, the fastest PKR withdrawals, and a platform that genuinely puts Pakistani players first. Join them today — your account will be ready to use within minutes.

98pk
About This FAQ

How to Use the 98pk FAQ Effectively

This FAQ is the most comprehensive collection of answers for Pakistani players using 98pk. It covers every stage of the player journey — from creating your 98pk account for the first time, to depositing using Easypaisa or JazzCash, to understanding how bonuses work, to navigating PSL cricket betting markets, to knowing what your rights are when it comes to responsible gaming tools.

Use the search box at the top of the page for the fastest way to find a specific answer — type a keyword like "deposit", "OTP", "PSL", "bonus", or "self-exclusion" and matching questions will filter instantly. You can also use the category tabs or sidebar to browse by topic. If a question isn't covered here, it means either it's genuinely rare or it requires a personalised answer from our support team — both of which are good reasons to contact us directly.

Why We Publish a Detailed 98pk FAQ

Transparency is something 98pk genuinely believes in, not just claims to believe in. That means giving Pakistani players the information they need to make informed decisions — about how bonuses work, what wagering requirements actually mean, how deposits and withdrawals are processed, and what happens in edge cases like abandoned matches or declined withdrawals. Too many platforms bury this information in lengthy terms documents that nobody reads. We'd rather put it plainly in a FAQ that anyone can find and understand.

We update this FAQ regularly as the platform evolves — new payment methods, new bonus structures, new game types, and changes to our policies are all reflected here. If you notice an answer that seems out of date, please let us know by emailing support@98pk.biz. We take accuracy seriously because inaccurate FAQ answers create exactly the kind of frustration that turns a good player experience into a bad one.

The 98pk Commitment to Pakistani Players

Every answer in this 98pk FAQ reflects a real commitment to doing things properly. When we say withdrawals process in under 5 minutes via Easypaisa and JazzCash, that's what we actually deliver — not an aspirational figure we post and then fail to meet. When we say self-exclusion is honoured without pushback, we mean it — our support team is trained never to attempt to talk a player out of a self-exclusion request. When we say OTP login is secure, it's because it genuinely is.

98pk was built specifically for Pakistani players, and this FAQ reflects the questions Pakistani players actually ask — not a generic template translated from another market. Everything from the payment methods covered to the cricket betting questions to the responsible gaming information is calibrated for the Pakistani context. If something here doesn't make sense for your situation or you need more detail, live chat is always available inside your account.

Questions Answered. Now It's Time to Play.

Register at 98pk, claim your Rs 50,000 welcome bonus, and experience Pakistan's best cricket betting and casino platform. New account live in under 2 minutes.

18+ only · Gamble responsibly · Responsible Gaming